Legal
Refund policy
Last updated 10 August 2026
Digital keys are delivered the moment your payment confirms and cannot be taken back, which is why the rules below are specific. The short version: if the product is broken, we fix it or refund you. If it works and you changed your mind, we cannot.
What we refund
A key that does not activate, or that we cannot make work for you, is refunded in full.
A product that goes permanently offline during a licence period you already paid for is refunded pro rata for the remaining time.
A duplicate charge, or a charge for an order you never received, is refunded in full.
What we replace rather than refund
If a build breaks mid-licence and we are actively fixing it, the first step is a replacement key or an extension covering the downtime. Most issues are resolved this way within hours.
If the fix takes longer than we said it would, the refund options above apply and you can ask for one.
What we do not refund
A delivered, working key where you changed your mind, bought the wrong tier, or no longer play the game.
A ban, suspension, or loss of in-game items on any account. This risk is stated plainly on every product page and in our terms; taking it is your decision.
A product you could not run because your own hardware or operating system does not meet the requirements listed on the product page. Check the requirements before you buy.
Any licence found to be shared, resold, or published.
How to request one
Open a ticket from your order confirmation, or email support@example.com with your order number and what went wrong. Include any error message you saw — it usually shortens the process considerably.
We aim to give a first reply within a few hours and a decision within two business days. Approved refunds go back to the original payment method and typically settle in five to ten business days, depending on your bank. Cryptocurrency refunds are returned in the same currency at the rate applied at purchase.
Chargebacks
Please talk to us before opening a chargeback. A chargeback on a delivered digital product is contested with the delivery record, and it permanently blocks the account from future purchases regardless of the outcome. A ticket is faster and usually resolves the problem.
Your statutory rights
Nothing in this policy removes rights you have under the consumer law where you live. Where local law grants you a stronger remedy than this policy does, that law applies.